7" Home Video Surveillance Kit Touch & App (TVAC16000B)

Camera integration

 

Setup of the mobile access via app

 

No, you can only access the live image via the app.

When making a new internet connection, a port between 1024 – 65535 is automatically used.

Please check the following:

  1. Is the monitor in the docking station?
  2. Is the docking station connected to the network?
  3. Do you have an internet connection?
  4. Have you connected the monitor to the internet? Please note the following icon XX at the top edge of the monitor (what icon? must be integrated on the website)
  5. Does your password for the monitor match the password for the app?
  6. Do you have an internet connection to your mobile phone?

The website http://23.23.185.237/cgi-bin/didtest.cgi must be called up in Explorer. After entering the DID (The DID address is the hardware address and is the unique identifier for the device. You can find this in your monitor's network information or on the product label) you get the IP address and the port.
Please note that the IP address is not permanent. It changes daily (dynamic IP address).

Yes, 4 cameras can record in parallel but without audio.

Yes, images and sound are encrypted and transmitted wirelessly and digitally between the camera and monitor.

Yes, the icons are then hidden on the monitor. This, however, has no effect on the recording.

No, the device does not have any outputs to connect it to another monitor.

No, the set does not include a memory card.

The TVAC16000 7'' home video surveillance set, touch & app, only functions with cameras with the item number TVAC16010. Cameras from other systems cannot be incorporated because the systems have varying technical requirements.

No, because a camera can only ever be paired directly with one monitor (camera(s) and monitor form a pair).

No. A maximum of one day can be programmed with the timer. The first setting must be until 12:00 PM (00:00h), the second program must be from 00:01 AM (00:01h).

The resolution is 320 x 240 pixels. Depending on the internet connection, up to 15 frames per second are transmitted (15 fps).

Yes, with the firmware update A.2.2.6 cyclic recording (endless recording by overwriting older recordings) is possible.

The key lock is probably activated. Press the power button for at least five seconds.

Please check that the sensitivity function of the motion detection is switched on.

To view videos on the PC, you need a playback program supporting AVI file formats (e.g. Quick Time Player, VLC Player, Windows Media Player).

No, these cameras are only suitable for the 7'' home video surveillance set, touch & app (TVAC16000), and cannot be incorporated in another recorder.

Yes, the name of the app is “App2Cam”. The app is free of charge to you and compatible with iPhone and Android.

Pairing creates the exclusive, encrypted wireless connection between the monitor and camera.
To connect a camera with the monitor, proceed as follows:

  1. Connect the camera and the monitor to the power supply.
  2. In the monitor menu, select “Camera”, then “Pairing” and the required camera (1-4). The system counts down from 60 seconds.
  3. During the 60 seconds, press the PAIRING button on the camera cable until the green LINK LED on the front of the camera starts flashing.
  4. Once the connection is established, the LINK LED on the camera is lit up continuously

An installation video for this can be found here soon.

Should there be no signal, please check the following:

  1. Is the camera connected to the power supply (does the LED glow red)?
  2. Is the monitor charged?
  3. Are camera and monitor paired (see question above "What does pairing monitor and camera mean and how does it work?")?
  4. Is the camera within reach of the monitor?
  5. Is the signal between camera and monitor disturbed?

Please check the following:

  1. The camera has no power supply.
  2. Briefly press the pairing button on the camera while the monitor counts down from 60.
  3. Please press the pairing button for a short time only, not continuously.
  4. Restart the monitor.

Possible reasons are:

  1. Are the date and time set correctly?
  2. Is the SD card locked (Lock/Unlock?), not inserted or empty?
  3. Have you formatted the SD card? It must be formatted before it is first used.
  4. No movement was detected.

Digital Door Viewer HD (TVAC80000B)

As soon as the power button is pressed, it records a total of 3 images in the first 3 seconds.

10 lux and more are the best light conditions.

This product does not record continuously. Three images are recorded after the power button is activated.

The resolution is 320 x 240 pixels.

The batteries will provide power for approx. 1,300 activations.

The image appears on the display around 4 seconds after you press the power button.

Yes, although a suitable peephole cylinder must be used. This is not included in the scope of delivery.

If your device does not record, please check the following:

  1. Have you inserted a microSD card?
  2. Is the microSD card locked? (Lock/Unlock?)
  3. Have you formatted the microSD card? It must be formatted before it is first used.

Time-lapse HD camera (TVAC80010B)

This varies depending on the setting. Please also see the manual (last page).

Time interval Image recordings Battery lifetime
1,5 seconds 43200 14 hours
5 seconds 12960 14 hours
10 seconds 8640 24 hours
30 seconds 4320 2 days
1 minute 2880 3 days
5 minutes 1152 4 days
10 minutes 1152 8 days
30 minutes 768 16 days
1 hour 768 32 days
5 hours 312 65 days
10 hours 312 130 days
24 hours 270 270 days

Because this is a battery-operated camera, night vision was not integrated.
For the best images, good light conditions or, at night, sufficient illumination are needed.

Yes, the camera has protection class IP65 and is intended for use both indoors and outdoors.

No, the device begins recording as soon as the batteries are inserted.

If your device does not record, please check the following:

  1. Have you inserted a microSD card?
  2. Is the microSD card locked? (Lock/Unlock?)
  3. Have you formatted the microSD card? It must be formatted before it is first used.
 

10 lux and more are the best light conditions.

Wireless Video Door Intercom (TVAC80020B)

No, the automatic recording period, after the doorbell is pressed, cannot be changed.

No, the tune and the volume on the monitor cannot be changed?

No, because a door station can only be paired directly with one monitor (see next question).

Yes, the door station can be connected to the doorbell wires. Circuit diagrams for wiring the doorbell can be downloaded at www.abus.com.

When the doorbell or the REC button on the monitor is pressed.

After the doorbell is pressed, the device records for 60 seconds.

The recording duration depends on the size of the memory card.

SD card Recording duration
1 GB 110 minutes
2 GB 250 minutes
8 GB 1070 minutes
16 GB 2170 minutes
 

No, this is not possible for technical reasons.

Generally the device records for 60 seconds after the doorbell is pressed.
If you would like a longer recording period, you must press the REC button manually.

Continuous battery operation is not possible/recommended because the batteries only last about 6 hours. They are intended solely as the backup power supply.

Yes, in the menu item “Recorder Setup / Visiting Record” you can select ON or OFF.

If you do not have a signal, please check the following:

  1. Is the door station connected to the power supply?
  2. Are the door station and monitor paired with each other (see question "What does pairing the door station and monitor mean and how does this work?")?
  3. Is the door station within range of the monitor? This is a maximum of 30 m.
  4. Is the signal between the door station and monitor disrupted?

This is possible if the door station is operated with a power supply unit. In battery mode, a connection is only made when the doorbell rings. Please note that battery operation is only intended as the backup power supply.

Pairing creates the exclusive, encrypted wireless connection between the door station and monitor. To pair the door station and monitor, please proceed as follows:

  • On the monitor in the menu item “Camera set up”, select the sub-item “Pairing”.
  • The system now counts down 60 seconds.
  • Press the pairing button on the door station during this time.

If your device does not record, please check the following:

  1. Have you inserted an SD card?
  2. Is the SD card locked? (Lock/Unlock?)
  3. Have you formatted the SD card? It must be formatted before it is first used.
  4. The recording function for motion detection was switched off in the menu. Go into the menu “Record settings / Motion Detection” and select between “OFF, 5 Sec, 10 Sec, 15 Sec”.

Compact Network Camera LAN and WLAN (TVIP10005B, TVIP10055B)

 

Please check the following:

  • Has the camera been correctly registered on ABUS-Server (green status on ABUS-Server, blue LED on the camera)?
  • Has the Active X plug-in been installed? You will notice this by the prompt you receive to install it on the first access. If the prompt does not appear, check in the Internet Explorer settings whether the pop-up blocker is activated. This must be deactivated.
  • If Internet Explorer does not work, you can try using a different internet browser (such as Google Chrome)

On the ABUS-Server main screen, check which network ports your ABUS network device needs for internet access.
ABUS-Server manages the most important ports of your device: “DVR”, “HTTP” und “RTSP”. We recommend making the default setting for the ports to a number higher than 1024 on order to allow trouble-free access via the internet.
In the port forwarding rules of your router, make sure that the network ports used for data communication are forwarded to the internal IP address of your device. Make sure you do this for the TCP and UDP protocols.
Example: port forwarding for http port 80 on TVIP10005/55.

ABUS-Server allows you to use a free DDNS service for your ABUS network devices, so that you can access your ABUS network device at any time, independently of the changing IP addresses given by your provider.
Once you have registered your devices on ABUS-Server, an automatic data synchronisation takes place between your locally installed ABUS network device and ABUS-Server. This allows you to always have access to your ABUS network device without having to use additional services (such as DynDNS.org). ABUS-Server provides you with a permanent host name for each device in the form “mydevice.uxxxx.ns.abus-server.com”. You can use this host name for remote applications or browser access.
The ABUS-Server administration interface shows you the online status of all registered ABUS network devices at a glance. As well as this, it provides a convenient and simplified way of initially setting up ABUS network devices using ABUS-Server in our apps and remote applications.
Note that to access your ABUS network device via the internet, you must set up port forwarding on your router.

  1. Log in with your user name and password.
  2. Select “Add device” from the menu.
  3. Select the type of device.
  4. Then enter the following information:
    “Device name”: 1- 17 characters.
    “Device type”: Select an item number.
    “MAC address”: Enter the MAC address of your device (no spaces, uppercase letters).
  5. Optionally, you can also enter the access data for your device (user name and password). This data can then be used directly by ABUS remote applications.
  6. Click “Save” to confirm your entries.

You do not have to manually enter an IP address on ABUS-Server. If the camera has been correctly set up, it automatically saves the current address on ABUS-Server every 30 minutes. The IP address is also updated on ABUS-Server every time the camera is restarted.

So that the network camera can automatically register the port forwarding on the router or standard gateway, the Auto UPnP function must be enabled in the router before connecting the camera.
If you have a FRITZ!Box router, you can find this setting under “Port Forwarding”. This dialogue contains the function “Allow changes to security settings over UPnP”. If the function is not enabled or your router does not support it, you must set up the port forwarding rules for your network camera manually. For more detailed information on Auto UPnP, read the instruction manual for your router.

Check the network settings of your ABUS network device and activate the ABUS-Server, then select the ABUS DDNS service. The input dialog may vary depending on your device.
Example, TVVR60010 recorder:
“Menu / Network / DDNS“ --> to enable: --> use the address: abus-server.com (212.227.20.238)

Enter the IP address of the standard gateway in the address line of your browser. This is the IP address of the router - you can find it in the instruction manual or labelled directly on your router. If you have a FRITZ!Box router, you can also type “fritz.box” in the address line of the browser, which automatically takes you to the web interface of your FRITZ!Box.

Please check the following:

  • Do you have an internet connection?
  • Have all the devices been successfully added?
  • Is the status display on ABUS-Server green?
  • Is the LED on the camera blue?
  • Do you have an internet connection with your smartphone?
  1. Enter the user name that you want on the start page, along with e-mail address.
    Note the following restrictions:
    “User name”: no more than 8 characters, no spaces or special characters
    “E-mail”: enter a valid e-mail address
  2. Accept the terms and conditions of use.
  3. Click the login button to complete your registration.
  4. You will receive an e-mail with your ABUS-Server.com password. You can change the password later in your account settings.

Please check the following:

  • Do you have an internet connection with your smartphone?
  • Have you entered the correct access data in the app (ABUS-Server user name and password)?

The UPnP (Universal Plug and Play) protocol allows computers and network devices to connect independently and communicate with each other.

Wi-Fi Protected Setup (WPS) makes it easier to set up a wireless network. With WPS, you can quickly and easily add new devices to your network without having to set up time-consuming encryption codes.

If your router supports WPS, you must enable it in the router settings.  
Your router’s instruction manual will tell you exactly how to do it.
Take a look at our installation video to help you, which will be available shortly.

If you are unable to add your camera, check whether you have entered the right MAC address at abus-server.com. There are two MAC addresses on the label of the TIVP10055A/B. Always use the MAC address, not the WMAC address, to register the camera.

No, not yet. The latest announcements can always be found on our home page www.abus.com under Service.

Note that two MAC addresses are labelled on the TIVP10055A/B. Always use the MAC address, not the WMAC address, to register the camera.

If you set up your camera using ABUS-Server, then the camera and smartphone communicate using the host name that the camera gets from ABUS-Server. You router must be able to convert the name to the external IP via the local network so that you can access the camera. Routers supplied by Kabel Deutschland often do not support this function.

Check that you have selected the right camera model. If the model code does not match the device selected on ABUS-Server, data synchronisation will not work.

Up to 4 compact network cameras can be saved in the app. 

Yellow – device data incomplete.
Your ABUS network device has been successfully created in ABUS-Server. However, the data has not yet been synchronised between your ABUS network device and ABUS-Server.

  • Check the internet connection of your ABUS network device.
  • Check the MAC address you entered in ABUS-Server and compare it with that of your device.
  • Refresh the screen.

Red – device not accessible.
ABUS-Server cannot access the network ports of your device. Internet access to your ABUS network device is probably not possible.

  • Carry out another port scan to update the status.
  • Check whether the port forwarding rules on your router are correct.
  • Check whether your ABUS network device can be reached in the local network.

Green – device online.
ABUS-Server can access your ABUS network device.
Your device has been successfully set up and is online.
Port scan in progress:
ABUS-Server is performing a port scan for your ABUS network device.
This can take several minutes. You may have to refresh the main screen in your browser.

No, it can only show one camera at a time.

Sportscam Full HD Set (TVVR11002)

 

Wi-Fi-enabled Cameras (TVAC19000C/TVAC19100C)

Digitales Funk-Überwachungsset (Art.-Nr. TVAC18000A)

Pairing creates the exclusive, encrypted wireless connection between the recorder and camera.

 

To connect a camera with the recorder, proceed as follows:

  1. Connect the camera and the recorder to the power supply.
  2. In the recorder menu, select “Camera”, then “Pairing” and the required camera (1–4). The system counts down from 60 seconds.
  3. During the 60 seconds, press the PAIRING button on the camera cable until the green LINK LED on the front of the camera starts flashing.
  4. The LINK LED is lit up continuously once the connection is established.

If you do not have a signal, please check the following:

  1. Is the camera connected to the power supply (does the LED light up red)?
  2. Is the HDMI cable connected properly?
  3. Are the camera and the recorder paired with each other (see question 1)?
  4. Is the camera within range of the recorder?
  5. Is the signal between the camera and recorder disrupted?

Please check that the sensitivity function of the motion detection is switched on. Is the schedule configured correctly?

Possible reasons are:

  1. Are the date and time set correctly?
  2. Is the SD card locked (Lock/Unlock?), not inserted or empty?
  3. Have you formatted the SD card or the external hard disk drive? It must be formatted before it is first used.
  4. No movement was detected.

Please check the following:

  1. The camera has no power supply.
  2. Briefly press the pairing button on the camera while the monitor counts down from 60.
  3. Please press the pairing button for a short time only, not continuously.
  4. Restart the recorder.

Please check the following:

  1. Is the recorder connected to the network?
  2. Do you have an internet connection?
  3. Have you connected the recorder to the internet? Please note the following icon at the top edge of the monitor.
  4. Does your password for the recorder match the password for the app?
  5. Do you have a fast enough internet connection to your mobile phone?

WLAN Network Cameras (TVAC19000A / TVAC19100A)

Check the following points:

  1. Make sure that your network supports DHCP.
  2. Are the mobile device and the camera in the same network? Make sure that both devices are in the same network at the initial configuration.
  3. The router has no power supply.
  4. The camera has no power supply.
  5. Try to add the camera by entering the data manually.

If your personal Wi-Fi is not shown in the selection list, check the following:

  1. Make sure that the SSID of your router is visible.
  2. Change the encryption type of your router to WPA/WPA2/WPA2-PSK.

Check the following points:

1.   Is the camera plugged in and switched on? Make sure that the power supply unit is not defective and that the power supply is connected.

2.  Is the camera installed in the surrounding area of the the network?

3.  Make sure that the camera is correctly configured.

4.  Make sure that your mobile end device is in the network or in the 3G network.

Possible reasons are:

  1. Wi-Fi network devices can impair the signal transmission. Make sure there is enough distance between the camera and other Wi-Fi devices.
  2. Remove any dirt from the camera. This can badly affect the picture quality.

Possible reasons are:

  1. Is the SD card inserted properly?
  2. Is the motion detection activated?
  3. Format the SD card before using for the first time.
  4. Make sure that you use a Class 10 SD card.

The camera is equipped with IR LEDs for the night mode. The IR light is reflected on surfaces, such as glass. Do not position the camera in front of glass surfaces and ensure that it is installed in protected outdoor areas.

Please check the following:

  1. Make sure that the SD card was inserted and formatted correctly. Save important data before the formatting, as afterwards it will be no longer available.
  2. Make sure that you only use one Class 10 SD card.

Possible reasons are:

1.  Are the date and time settings on your mobile end device correct?

2.   Is the correct time zone selected?

3.   The system takes the time from the internet as soon as it is connected. Make sure that the camera is connected to the internet.

Further FAQs

Questions & answers

FAQ
Security glossary